Dear Mr. Smith,

How does one make an office run smoothly, like a well-oiled machine?

• By understanding its components and their interrelationships, for example, the different kinds of equipment necessary to run a modern office, how they are used, and how they interact and interface.
• By understanding not only modern equipment, such as computers, scanners, and fax machines, but also older kinds of equipment, such as typewriters. By understanding not only when to use computers, but also when typewriters work faster and better and when the human hand works faster and better than the typewriter.
• By understanding not only the machinery, but the people who use it. By understanding how they feel about the technology they use. By understanding the conditions under which they use the machinery best.

I have been making things run smoothly at Brite Industries for more than ten years. I understand machines, and I like machines. But it’s my understanding of people that has made possible the kinds of success documented in the attached resume, detailing my progressively responsible administrative career at Brite and elsewhere. Many listen. I listen and acknowledge. It’s one thing to be heard, but another to know you’re being heard. I think, and then determine better and faster ways of doing things. When something goes wrong, I discover the misunderstanding that caused the problem and clarify it.

This is how I saved $100,000 and increased productivity 40% at Brite. This is how I upgraded five positions, significantly improving morale. This is how I anticipated a question from our president, ensuring it was answered before it was asked. This is how I recommended, for an incident center, a new location that was subsequently approved by management, saving both time and money. This is how I significantly reduced absenteeism through informal and formal counseling to departmental staff.

And this is how I can help you. Please take a look at the attached document. I am confident that, on reviewing it, you will agree I have the potential to become a worthy member of your team. Kindly phone or e-mail me to set a convenient time to meet, so that we could discuss how I might best serve your organization.

Sincerely yours,